About Satmetrix

YOU WANT RESULTS. Satmetrix DELIVERs RESULTS.

Satmetrix is the official sponsor of netpromoter.com and when you choose Satmetrix, you choose a company obsessed with delivering results. From their sales teams to their account managers to the technical whizzes behind Satmetrix Pro, their in-the-cloud application, YOUR RESULTS are their number one priority.

What kind of results? Here’s a sampling:

  • tw telecom cut churn to a low of 0.8%, and achieved a 70% improvement in NPS since 2008.
  • RagingWire maintains a 98% retention rate.
  • Close to 30,000 aggreko customers responded with a 9 or 10 out of 10 on the “How likely are you to recommend” Net Promoter question.
  • Safelite increased its revenue by $74M after the first year of measuring NPS.
  • Elion grew from 0 to 37% market share and is now just 4% behind the market leader.
  • Housemaster increased its revenue 15% in a single year.



Results not enough? Then choose Satmetrix as your Net Promoter partner because:

  • More and more great companies trust Satmetrix: Their customer base has doubled in the last 12 months.
  • With more than 1,000 deployments in 40+ languages, Satmetrix has the knowledge and experience to accelerate your program.
  • Satmetrix offers the only self-service, cloud-based Net Promoter Software™ focused solely on Net Promoter success.
  • Along with Fred Reichheld and Bain and Company, Satmetrix created the Net Promoter methodology.
  • Satmetrix developed and offers the only official Net Promoter training and certification program on the planet; some 5,000 participants have completed this training.
  • Satmetrix created—and manages—the official Net Promoter community right here!