About Us
About Us
Founded by Satmetrix, Bain & Company, and Frederick Reichheld, Netpromoter.com is the official website for the Net Promoter community. Members are united by our common conviction that delivering a great customer experience is the most profitable (and most ethical) way to grow. Armed with rigorous measurement of Net Promoter® Scores, we aim to unlock the door to good profits and true growth. The goal of this site is to provide the central resource for sharing Net Promoter knowledge, tools, practices, and solutions.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
