Participant Feedback

Our recent promoters:

Singapore May 2012 NPS-77

“… offers a great foundation for developing a customer loyalty program and the content was delivered well in an engaging manner.”

“If an organisation is serious in implementing NPS as a discipline (as opposed to just a measure), this course prepares the charged staff on what such a journey takes by walking him/her through every step.”

New York April 2012 NPS-73

“This certification provides the information and tools needed to successfully roll out NPS.”

“…excellent program and content along with excellent facilitators.”

“Now, more than ever, I realize the difference between customer satisfaction and customer loyalty and why “loyalty” leads to a company’s increased revenue growth.”

London March 2012 NPS-87

“Excellent programme”

“Great curriculum, approachable presenters and right pace.”

“The course not only brought to life the information that I had already acquired, it gave more depth of knowledge through the delivery of the presenting team.”

San Francisco January 2012 NPS-60

“It is interesting, rich, and insightful.”

“The content is very relevant to running an NPS program. I am just getting started, so this was perfect for me.”

“This course is crucial for service industries who need to differentiate themselves from competition.”

“Timely and relevant in today’s market.”

“Absolutely fantastic training backed up by research and case studies. The teaching team was enthusiastic as professional.”