About Certification



Satmetrix certification gives our company
a great system to ensure competitive edge,
delighted customers and highly engaged staff.
Certification Attendee, UK

Earn the certification that can make the difference in your Net Promoter program...and your career.

Satmetrix’s official Net Promoter certification equips you with the processes, tools, and expertise needed to drive customer obsession across your business, and to achieve the results you’ve been dreaming about.

Why Certification?

No matter where you are in your Net Promoter journey, you’ll speed your way to customer love and profitability with the proven techniques, insight, and knowledge you need to:

  • Reduce customer churn
  • Increase Net Promoter scores across your organization
  • Spend less time on data collection, and more time and effort on ideas and action
  • Cement your competitive advantage as a leader in customer loyalty

You will also gain professional recognition as a certified Net Promoter Associate, with your credential taking you further, faster than you may have thought possible.

Upcoming Certification Events         Online Certification          Discuss Your Options

Attending this course opened my mind up to so many
new ways to create an excellent program
and how to really understand the score and system.

Certification Attendee, US

Why Satmetrix?

Satmetrix offers the only official Net Promoter Certification program in the world. When you certify with us, you certify with the maker of Net Promoter. We have trained over 5,000 customer professionals around the globe.

We help you learn the way you want – at a live event, online on-demand, or on-site/virtual delivery at your company for groups of 10 or more.

“If an organization is serious about implementing NPS as a discipline
(as opposed to just a measure), this course walks you through every step.
To avoid pitfalls, I wish I had gone through this course before my organization started!”

Certification Attendee, Asia

What Will You Learn?

The certification content is developed by Satmetrix and Fred Reichheld, the makers of Net Promoter. It requires 20-25 hours to complete the interactive learning, review and the final exam.

We give you dozens of best practices from the most successful Net Promoter companies, real-world case studies of key program elements, insightful interaction, and though-provoking exercises.

Get Net Promoter Certified—the next crucial step.

Become a Net Promoter Certified Associate. Register now or schedule a meeting with us to discuss what you’d like to get out of your Satmetrix certification.