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  • Posted in: Net Promoter Forum

    Hi, We're beginning to use NPS internally as a measure within a couple of learning and development organizations. Is this practice catching on within other organizations and, if so, is there any benchmarking data available on what "great" looks like for an L&D NPS score? Thanks! ------------------------------ Leslie...

  • Posted in: Net Promoter Forum

    Craig, I'm not sure I completely understand your question, but let me take a stab at this. If you are referring to the # of analysts, I would suggest it's less about the data analytics and more about change management. The analysis should be mostly automated, with some analytic support...

  • Posted in: Net Promoter Forum

    Maurice, It was a pleasure to meet you as well and I look forward to seeing you in London! This is a great topic and one of concern for our community. Here are some facts that should be considered on how you implement the scale 1. the original research used a 0-10 scale. I spoke with...

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