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Latest Discussions

  • Posted in: Net Promoter Forum

    Judy, I am very much with Deborah on this one. In my experience, Detractors arise from failing to provide the basics and within our organisations we usually understand how to resolve this. Promoters are usually created through a differentiated, high value experience and this can be trickier to...

  • Posted in: Net Promoter Forum

    While we should of course wholly respect any cultural requirements, this does seem very unusual. I have never experienced a survey being presented in this way though providing it is clearly communicated, I cannot see any harm. ------------------------------ Mark Eydman Senior Business Leader/Consultant ...

  • Posted in: Net Promoter Forum

    Chris, This is a very interesting topic. I certainly am pleased to see an improved response rate on this new format which is going to lead to a richer data set to drive improvement. I am interested to know if the average response time is quicker via the new mobile route? If it is, you may be...

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