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    RE: benchmarks for pace of nps...

    Posted in: Net Promoter Foru...

    Can you benchmark your BU scores against industry sector and create a target based on that? Judy Bennett | Head of Service/Run...

  • Deborah Eastman

    RE: Customer Effort Metric

    Posted in: Net Promoter Foru...

    Lauren, Here is the material on CES. CEB is a good partner of Satmetrix and have spoken at our conference several times...

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