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  • Posted in: Net Promoter Forum

    I'd love to know if anyone has had a positive experience / best practice in tying compensation to CSAT ratings and/or NPS. thanks! ------------------------------ Judy Jones Customer Satisfaction Leader Unisys Souderton PA ------------------------------

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    Thank you

    Posted in: Net Promoter Forum

    Just a short note to thank everyone for your perspective and insightful feedback. It is much appreciated. Have a great day! ------------------------------ Robert Colvin ------------------------------

  • Posted in: Net Promoter Forum

    Welcome to the community. There are several companies in healthcare using NPS. One that presented in our conference in San Diego was St. Jude's Hospital. You can review Martin's presentation here. It's a bit different in that it address donor experience, but may be interesting. you can also...

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