LATEST DISCUSSIONS

  • Dave O'Reardon

    RE: Internal Net Promoter b...

    Posted in: Net Promoter Foru...

    Hello! I am not aware of such a thing. However, we have quite a few clients (all internal Service Desks and IT support teams) that use Net Promoter and I thought you might be interested in a couple of things we've learned from them (even if I can't help you with your original question!): -...

  • photo not available

    RE: If your sample size is small,...

    Posted in: Net Promoter Foru...

    around 15-20% response rate. Thanks!

  • photo not available

    Internal Net Promoter bench...

    Posted in: Net Promoter Foru...

    I would like to introduce Net Promoter into our IT Service Desk. So far everyone is on board except for one thing. I can not find a benchmark for internal Service Desks. Does anyone have a standard for internal service desk benchmarks or know of where I can find one? Thank you, T Oliv

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