LATEST DISCUSSIONS

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    RE: NPS Scores - Question

    Posted in: Net Promoter Foru...

    I kind of agree with Guy but I can see why some people would want to benchmark. The NPS score is an absolute score. As such it is a stand alone evaluation of the quality of the relationship which you have with your customer. Consequently you can use your NPS score to guide everything related to customer...

  • Ryan McCurdy

    Last Chance to Save $500 on...

    Posted in: Net Promoter Foru...

    Season's Greetings All, Today is the final day to save $500 on our Net Promoter® Online Certification. If you have been considering starting or revamping an NPS program or even looking to differentiate yourself, then this is for YOU! Sales end at midnight PST. Click here to learn...

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    RE: NPS Scores - Question

    Posted in: Net Promoter Foru...

    Hi All, It continues to amaze me the amount of column inches and blogs I read about the NPS rating scales and colouring coding of surveys. I even heard a survey recently that asked the customer to use a scale of 8 to 10!!!!. The reality of fiddling with the NPS question in this is twofold. 1)...

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