I kind of agree with Guy but I can see why some people would want to benchmark. The NPS score is an absolute score. As such it is a stand alone evaluation of the quality of the relationship which you have with your customer. Consequently you can use your NPS score to guide everything related to customer...
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It continues to amaze me the amount of column inches and blogs I read about the NPS rating scales and colouring coding of surveys. I even heard a survey recently that asked the customer to use a scale of 8 to 10!!!!. The reality of fiddling with the NPS question in this is twofold.