Hi, Ashley --
Derived importance is a separate process where you don't use the stated importance ratings you ask on the...
My company is in the process of implementing a quarterly survey that is longer than our ultimate question each month. In the...
Healthcare organizations today understand the growing correlation between staff engagement, patient loyalty and overall...
First let me say that I am super excited to be a part of the Satmetrix team. I have been a member of this community...
Customer Feedback Systems LP
The Starr Conspiracy
2014 Satmetrix Systems, Inc. All rights reserved. Net Promoter,
Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc.,
Bain & Company, Inc., and Fred Reichheld