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Net Promoter Community > European Conference Blog 2008 > 2007 > January > 22
 
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Andy Sernovitz: Ultimately Interesting

Posted by AndySernovitz on Jan 22, 2007 1:54:05 PM

http://netpromoter.typepad.com/.shared/image.html?/photos/uncategorized/tuqcd_1.jpgI bought The Ultimate Question on CD, so I could re-read it before the conference. My wife (a medical writer with no real interest in marketing), is often tortured by my business books on long drives. This was different. We found ourselves stopping the audio and discussing what we heard dozens of times, fairly intensely. That's what a great business book is all about -- it has to be a cross-over hit that makes as much sense to the non-business listener as the executive. It has to ring true to anyone who hears it.


 

This will be a great conference!



Jan 27, 2007 9:52 PM Guest Larry Freed  says:

Andy,

Before the conference re-read the appendix.  This is where the data is provided that is to demonstrate that NPS drives revenue growth.  When I review the data I see that it shows that revenue growth drives NPS.  Look closely at the time frames of the data collected.  It tells a different story than the book.

 

Also, review the enterprise case study.  A very interesting case study, but it says in the book that it was based on a "satisfaction" question, not a recommendation question.

 

 

 

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