Couldn't make it to the European Conference, taking place 27 & 28 June 2007? Then check out the Conference blog for updates from Scott Smith from Satmetrix, the co-developer of Net Promoter; Dr. Paul Marsden, formerly with LSE Enterprise and now with Brand Genetics; and Suhail Khan, Director, WW Customer Loyalty Programs, FileNet, an IBM Company.

For more Net Promoter learnings, check out the New York Conference blog from earlier this year.