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Andy Sernovitz: Big Idea #1

Posted by AndySernovitz on Jan 31, 2007 9:54:20 AM

From Experian's Laura DeSoto: Include the NPS for each of your customers in their records, so your entire organization can see how well they are being served (or how well they feel they are being served.

Tags: andy-sernovitz, b2c, experian, b2b

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New York Conference Blog 2007

Andy Sernovitz: Big Idea #1

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