Bienvenue à Paris!

After 2 years of Net Promoter conferences, we are thrilled to hold our first one in the city of lights, in French. And my team finally convinced me to try my hand at blogging! So for those of you who couldn't make to Paris, or who decided not to attend because your French just isn't up to the task...you have here a summary in English of the day's highlights from well known brands including like Expedia, Orange Business Services, Sony Style, and AIG, as well as our guest speakers for the day who consult and write about customer experience, customer service, and marketing.

Yours truly, John Abraham, and Maya-Coralie Blanc, Satmetrix

We started the day with an introduction from Martin Green, head of EMEA for Satmetrix. Martin and I have both spent the week practicing our French, and it was great to finally get past the nerves and share our thoughts with the audience! Martin introduced the day's agenda, which was conceived as a balance of practitioner case studies, and expert points of view.