San Francisco Conference Blog 2012

RE: Great Ideas for Mature Programs

info@netpromoter.com — Wed, 18 Apr 2012 10:01:44 GMT

I am glad that he included Ford in the examples. Well, we can't deny the fact that Ford has gone a long way and the company has established strong foundation the car industry. I bet you didn't know that we are arriving at the end of Robotics Week. That's right, a week committed to all things robot. To commemorate, Ford has dug up some old photographs and press releases about a dated aged friend. Freddie Ford was a talking advertising robot used at events in the late 1960s. Use a car auto loan to get the Ford vehicle that matches you best.

RE: Idaho Central Credit Union - Creating a Service Focused Culture

info@netpromoter.com — Wed, 07 Mar 2012 04:58:26 GMT

Many Americans are putting the blame on big banks for the country's financial troubles. This is one of the reasons why most of them decided to be part of credit unions. New stats show that 2011 saw a record number of individuals enrolling in credit unions. Consumers continue to leave traditional banks in response to unending fees, and out of a continued distrust of those institutions following the economic depression. Credit union lending went up by 1.2 percent during 2011. The report is here: Credit unions have their best year ever.

RE: Mark Grindeland of TeleTech discusses how to value the social customer

info@netpromoter.com — Tue, 14 Feb 2012 19:08:51 GMT

I would like to have his presentation in PDF. Can you send me?

RE: John Abraham of Satmetrix discusses Net Promoter Benchmarks

info@netpromoter.com — Thu, 09 Feb 2012 14:49:25 GMT

Do you know the date where we can see the high level benchmarks posted in this web site?

RE: Fred Reichheld of Bain & Company discusses Employee Net Promoter

info@netpromoter.com — Tue, 07 Feb 2012 15:54:47 GMT

Can you share any more detail about Fred's comments around the size of team that is best to discuss, plan and mobilise employee change? I believe he mentioned that a group the size of 12 or less was best?

RE: Tom Feeney of Safelite AutoGlass discusses NPS

info@netpromoter.com — Fri, 03 Feb 2012 15:34:41 GMT

Safelite is such a fantastic example of how using the NPS discipline correctly pays dividends. The UK part of the company, Belron, presented at the conference in London a couple of years ago - and it's great to have the US story presented too!

Check out the case study for Safelite: http://www.satmetrix.com/documents/pdfs/Safelite-case-study.pdf

RE: Rob Markey of Bain & Company discusses Loyalty and Growth

info@netpromoter.com — Fri, 03 Feb 2012 15:20:56 GMT

Great to have an update on the economic links of NPS. Bain's initial work on the Believers-Achievers concept was really strong but it is very positive to have up to date data.