John took us through the latest consumer Net Promoter benchmark results. These come from a research panel of consumers that have had significant experience over the past year within a particular sector and for a certain brand. The report is coming out in February, but we got a sneak preview. NPS laggards across several industries were McAfee, Travelocity, Bank of America, Anthem, and Mediacom. Some of the NPS stars were Safelite AutoGlass, Scottrade, Marriott, and USAA. Lots to look forward to reading when the report gets published!