http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld Trackback Feed for Fred Reichheld's Blog Sun, 25 Jan 2009 06:17:24 GMT Clearspace 2.5.14 (http://jivesoftware.com/products/clearspace/) 2009-01-25T06:17:24Z http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2006/01/20/stop-wasting-money-on-satisfaction-research#trackbacks-1006 BearingPoint Inc. is considering tying bonuses to the scores after it found that clients that give high net promoter scores also show the highest revenue growth. The approach is gathering steam at a time when CEOs are increasingly focused on getting c... Fri, 27 Jan 2006 18:44:53 GMT Articles on Customer Experience Management http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2006/01/20/stop-wasting-money-on-satisfaction-research#trackbacks-1006 2006-01-27T18:44:53Z http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1007 Excerpts from Stop The War on CustomersFred Reichheld Company leaders realize that profitable growth is impossible without loyalty — yet they have failed miserably in their efforts to earn loyalty from either their customers or their front-line employe... Tue, 03 Jan 2006 08:59:09 GMT Customer Service Reader http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1007 2006-01-03T08:59:09Z http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1008 Excerpted from The Ultimate QuestionFred Reichheld Together with my colleagues at Bain Company, I began investigating the connection between loyalty and growth almost twenty-five years ago. We first compiled data demonstrating that a 5 percent increase... Sun, 25 Dec 2005 23:26:35 GMT Customer Service Reader http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1008 2005-12-25T23:26:35Z http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1009 Excerpted from The Ultimate QuestionFred Reichheld Together with my colleagues at Bain Company, I began investigating the connection between loyalty and growth almost twenty-five years ago. We first compiled data demonstrating that a 5 percent increase... Sun, 25 Dec 2005 23:19:23 GMT Customer Service Reader http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1009 2005-12-25T23:19:23Z http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1010 Excerpts from Stop The War on CustomersFred Reichheld Company leaders realize that profitable growth is impossible without loyalty — yet they have failed miserably in their efforts to earn loyalty from either their customers or their front-line employe... Sun, 25 Dec 2005 02:06:25 GMT Customer Service Reader http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1010 2005-12-25T02:06:25Z http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1011 Overview: The American Customer Satisfaction Index is the best known customer opinion survey. Gallup criticizes the ACSI for measuring the wrong things. They say customer satisfaction doesn't count, that it's customer engagement that matters. Gallup re... Sun, 25 Dec 2005 01:54:37 GMT Customer Service Reader http://www.netpromoter.com/netpromoter_community/blogs/fred_reichheld/2005/12/28/stop-the-war-on-customers----by-asking-the-ultimate-question#trackbacks-1011 2005-12-25T01:54:37Z