Net Promoter - Candu's Profile

Member Since: Feb 2, 2009
Last Logged In: May 22, 2012 6:00 AM
Location: Canada
Areas of interest: I manage a customer research program for a global financial services organization. My key responsibility is to provide insight into customer opinions and work closely with leaders at all levels of the organization to develop programs to find, acquire and retain customers. I introduced Net Promoter to the corporation in 2006 as part of a move towards greater customer centricity. In addition, to NPS I helped implement customer service standards across the organization to improve customer experience. I completed the Certified Net Promoter Associate training in 2009. I’m looking for opportunities to learn new things and ways to develop my career. http://ca.linkedin.com/in/bendzsa

	Candu replied to Finding the right target audience	6 days ago
	Candu replied to Legal Restrictions on Recommending	1 week ago
	Candu replied to Using a don't know/NA option on NPS scale	1 week ago
	Candu replied to Explaining NPS to respondents	1 week ago
	Candu replied to what's the best moment to ask the question about the recommendation?	1 week ago

Candu