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CarlosTarazon
- CarlosTarazon
- Member Since: Jan 10, 2012
- Last Logged In: Apr 5, 2012 9:02 AM
- Location: Tempe, AZ
- Areas of interest: Net Promoter Score - Web Chat platform sales, lead gen, service operations Web Chat operational, sales, productivity, and customer experience reporting,Analytics, and strategy - Neuroleadership (David Rock) - Emotional Intelligence (Daniel Goleman)- Influence and Persuasion (Robert Cialdini) - Neuroeconomics (Michael Shermer) - Convergence of sales metrics and customer experience metrics - Neuromarketing - Positive Psychology (Martin Seligman) - Flow (as described by Mihaly Chikszentmihalyi - Workplace Engagement - I seek to discover descriptive and predictive measures to enhance workplace engagement and reward, customer loyalty and received value and to improve business outcomes in a non-zero sum (Robert Wright) paradigm.
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Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.