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Paul_Sherland
- Paul_Sherland
- Member Since: May 17, 2010
- Last Logged In: Jun 24, 2010 3:04 PM
- Location: Wharton, TX
- Areas of interest: Measuring client loyalty for small businesses. The intersection between Net Promoter, social media, and process improvement.
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Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.