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clearaction
- clearaction
- Member Since: Jul 21, 2009
- Last Logged In: Feb 9, 2011 7:09 AM
- Location: Sunnyvale, CA USA
- Areas of interest: Employee engagement in acting on survey results; internal branding; customer-centricity; closed loop; process improvement; customer relationship skills; follow-through on commitments; policies; customer hassles; proactive customer experience management. See my blogs at http://clearaction.biz/blog and http://customer.ology.com and http://www.mycustomer.com/blogs/clearaction/customer-experience-best-practices.
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Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.