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rebecca_secor
- rebecca_secor
- Member Since: May 28, 2008
- Last Logged In: Nov 10, 2011 6:01 PM
- Location: Kenosha, WI
- Areas of interest: Net Promoter Score in the credit union & general financial services industries - Net Promoter Program Best Practices in B2C environment - Link between NPS and growth - Creating unique customer experiences - Taking action on customer feedback
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Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.