New York Conference Highlights

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The culmination of more than 20 years of work, the Net Promoter® measure of customer loyalty is much more than a metric - it is a discipline your company needs to master if you want to make a lasting impact on the bottom line.

Discover how companies are boosting customer loyalty and revenue growth using Net Promoter, the most important management discipline since Six Sigma.

WHAT is the Net Promoter Conference?

Sponsored by the co-developers of Net Promoter, this intensive 1-½ day conference features a stellar line-up of loyalty experts and industry practitioners. Hear speakers from Harvard Business School, Bain & Company, Satmetrix, and Fortune 500 companies who are using Net Promoter to transform their business.

WHY attend?

Net Promoter offers a simple and effective way to measure your company's performance from the customer's perspective, revealing opportunities to transform business processes and create more loyal customer advocates. Conference participants will share ideas, best practices, strategies, and research on how to:

  • Measure Net Promoter across all customer segments
  • Determine the key drivers of Net Promoter for your business
  • Deliver meaningful customer feedback to employees who can take action
  • Transform business processes to improve customer experience
  • Communicate the impact of Net Promoter to employees, customers, and external stakeholders

WHO should attend?

This conference is exclusively for companies implementing or considering Net Promoter in their business. If you are looking for new ways to leverage your current customer base for future growth or have a vested interest in customer loyalty, you won't want to miss this leadership event.