Attendees listen in during one of the general sessions.
Satmetrix's Richard Owen hosts panel of loyalty leaders from GE, Schwab, and Mellon Investors
Fred Reichheld provides answers in Q&A session led by Penn State's Dr. Ralph Oliva
Experian's Laura DeSoto covers how to deliver a customer experience that increases NPS
GE Healthcare's Hooman Hakami coaches on how to use NPS to play offense
T-Mobile's Raimund Schmolze discusses transforming an organization with NPS
Filene Research Institute's George Hofheimer talks about unraveling the credit union paradox
Satmetrix's Dr. Laura Brooks shares best practices for moving your NPS
Attendees network at the cocktail reception.