Net Promoter Miami Conference 2008

1st Annual Conference Miami 2008

The culmination of more than 20 years of work, the Net Promoter measure of customer loyalty is much more than a metric -- it is a discipline your company needs to master if you want to make a lasting impact on the bottom line.

Check out the Conference blog

WHAT is the Net Promoter® Conference?

It is an intensive two-day conference featuring a stellar line-up of loyalty experts from leading companies who are using Net Promoter to transform their business. Speakers will include Fred Reichheld, Bain & Company Fellow and author of The Ultimate Question, Richard Owen, CEO of Satmetrix, and customer loyalty leaders from:

	Aon
	eBay
	GE Consumer & Industrial
	H&R Block
	LEGO
	Microsoft
	Symantec
	and many others

WHY attend?

Produced by Satmetrix, co-developer of the Net Promoter Score (NPS), the conference offers unique opportunities to learn about NPS, share ideas and best practices, and network with others responsible for customer-facing initiatives. Delegates leave the conference with insight on how to:

	Measure Net Promoter across all customer segments
	Determine the key drivers of Net Promoter for your business
	Deliver meaningful customer feedback to employees who can take action
	Transform business processes to improve customer experience

WHAT to expect ...

Here's what previous Net Promoter Conference delegates say:

"The conference was one of the best I've attended in years."

"A really good conference for potential users of NPS, early-stage users, and excellence users."

"Fantastic opportunity to get insight into how other companies are making use of Net Promoter."

"A wealth of information through the presentations but also from talking to other attendees."

"It was one of the most inspiring conferences I have ever attended. Very practical."

"I would suggest that any leader or developer of NPS within an organization attend."

REQUEST your invitation TODAY!