Netpromoter London Conference 2007

Net Promoter is a registered trademark
of Satmetrix Systems, Inc., Bain & Company
and Fred Reichheld.

For more information on Net Promoter, visit www.netpromoter.com.

1st Annual Conference London 2007

European Net Promoter Conference Highlights

• See the Conference Blog
• Get the Conference Press Release

WHAT is the Net Promoter Conference?

The culmination of more than 20 years of work, the Net Promoter® measure of customer loyalty is much more than a metric -- it is a discipline your company needs to master if you want to make a lasting impact on the bottom line. Discover how companies are boosting customer loyalty and revenue growth using Net Promoter, the most important management discipline since Six Sigma.

The inaugural Net Promoter Conference in New York earlier this year was a resounding, sold-out success. Building on the excitement generated at that event and the momentum for Net Promoter in Europe, we are pleased to offer a London Net Promoter Conference, 27-28 June 2007.

• Download the conference brochure (524k)

WHAT can you expect to learn?

Sponsored by the co-developers of Net Promoter, this intensive two-day conference features a stellar line-up of loyalty experts and industry practitioners. Hear from loyalty experts Fred Reichheld, Bain Fellow and author of The Ultimate Question, Richard Owen, CEO of Net Promoter co-developer and conference sponsor Satmetrix, and Dr. Paul Marsden, formerly with the commercial, enterprise division of the London School of Economics, as well as executive speakers from market-leading companies including T-Mobile, GE Real Estate, Aggreko Plc, and FileNet (an IBM Company), who are using Net Promoter to transform their business.

The London conference agenda retains the best elements of the New York conference, including industry case studies, perspectives from leading loyalty experts, and peer-to-peer networking opportunities. Based on demand for more practical guidance on how to implement Net Promoter, the entire second day of the conference will be dedicated to implementation best practices.

WHY attend?

Net Promoter offers a simple and effective way to measure your company's performance from the customer's perspective, revealing opportunities to transform business processes and create more loyal customer advocates. Conference participants will share ideas, best practices, strategies, and research on how to:

• Measure Net Promoter across all customer segments
• Determine the key drivers of Net Promoter for your business
• Deliver meaningful customer feedback to employees who can take action
• Transform business processes to improve customer experience
• Communicate the impact of Net Promoter to employees, customers, and external stakeholders

WHO should attend?

This conference is exclusively for companies that have implemented, are implementing, or considering Net Promoter in their business. If you are looking for new ways to leverage your current customer base for future growth or have a vested interest in customer loyalty, you won't want to miss this leadership event. ­Request an invitation early to secure your spot.