http://www.netpromoter.com Net Promoter is a discipline by which companies profitably grow by focusing on their customers. en-us Copyright 2006 Net Promoter Tue, 26 Dec 2006 09:55:04 GMT info@netpromoter.com 1 In this compelling podcast, Richard Owen notes a gap between companies who say they believe in the value of customer loyalty and understand it can drive financial success, and those who properly invest and sponsor loyalty initiatives at an executive level. Owen covers why this may be the case, taking a look at long-term investments in innovation, comparing R&D vs. Customer Experience, and provides several remedies to close this leadership gap. Tue, 26 Dec 2006 09:55:04 GMT http://www.netpromoter.com/podcast/index.php