The Net Promoter Industry Reports were developed by Satmetrix to help companies benchmark their Net Promoter Score (NPS) relative to other companies. The reports cover major providers of products and services in a variety of industry sectors, and include analysis of key attributes that drive Net Promoter scores for each company. Data for the 2008 reports was collected in Q4 2007 using an opt-in email survey with consumers in the United States. Companies are included based on the frequency of mention by survey respondents.
Financial Services - Banking: Net Promoter data on the following 11 financial institutions covering their consumer banking services: Bank of America, Chase, Citigroup, Commerce Bank, Fifth Third Bank, National City, Regions Bank, US Bancorp, Wachovia, Washington Mutual Bank, Wells Fargo.
| $1095 | Table of Contents | Purchase Report |
Financial Services - Brokerage: Net Promoter data on 3 leading retail brokerage firms: Charles Schwab, Fidelity, TD Ameritrade.
| $495 | Table of Contents | Purchase Report |
Financial Services - Credit Cards: Net Promoter data on the following 8 financial institutions, with ratings for their branded credit card offerings: American Express, Bank of America, Capital One, Chase, Citigroup, Discover Card, Washington Mutual Bank, Wells Fargo.
| $995 | Table of Contents | Purchase Report |
Telecomm - Internet Service Providers: Net Promoter data on the following 9 telecommunications companies offering internet/broadband access to consumers: AOL, AT&T, Charter Communications, Comcast, Cox Communications, Earthlink, Qwest, Road Runner/Time Warner, Verizon.
| $995 | Table of Contents | Purchase Report |
Telecomm - Cable TV: Net Promoter data on 5 telecommunications companies relative to their provision of cable or direct television access, including: Charter Communications, Comcast, Cox Communications, DIRECTV, Time Warner Cable.
| $550 | Table of Contents | Purchase Report |
Telecomm - Cellular Phone: Net Promoter data for 6 leading mobile phone service providers: Alltel, AT&T Cingular, Sprint Nextel, T-Mobile, Tracfone, Verizon.
| $795 | Table of Contents | Purchase Report |
Telecomm - Local & Long Distance: Net Promoter data covering local and long-distance telephone service provided by the following 6 companies: AT&T, Comcast, Cox Communications, Qwest, Verizon, Vonage.
| $795 | Table of Contents | Purchase Report |
Computers: Net Promoter data on the following 4 personal computer manufacturers: Apple, Dell, HP, Toshiba.
| $550 | Table of Contents | Purchase Report |
Consumer Software: Net Promoter data on 3 companies licensing software to consumers: Adobe Systems, McAfee, Microsoft.
| $495 | Table of Contents | Purchase Report |
Online Shopping: Net Promoter data covering the online shopping services of the following 4 companies: Amazon.com, Barnes & Noble, Best Buy, eBay.
| $550 | Table of Contents | Purchase Report |
Online Search and Information: Net Promoter data covering 4 major online search and informational websites: AOL, Google, MSN, Yahoo!
| $550 | Table of Contents | Purchase Report |