Case Studies

Learn how companies are achieving success with Net Promoter.

Use the links below to read blogs about company case studies as presented at previous Net Promoter Conferences.

1-800-Got-Junk? (New York 2010) (Miami 2011) Abbott Diagnostics A&E Television Networks Aggreko Plc AIG Allianz (London 2008) (Miami 2011) American Express America First Credit Union Aon Corporation Aon UK Archstone-Smith Ascension Health Asurion Aviva Bain & Company Belron Brambles Buhler Bupa International Cablecom Carl Zeiss Carolina Biological Cancer Treatment Centers of America CenturyLink Charles Schwab (New York 2007) (San Francisco 2009) Chick-fil-A CHEP Citrix Online Colt Concentra Covance Covario De La Rue Dell (London 2010) (Miami 2011) (London 2011) eBay (Miami 2008) (London 2008) (San Francisco 2009) (New York 2010) (London 2010) Eircom/Meteor Elion Enterprise Rent-A-Car (The Ultimate Question) Expedia Experian (New York 2007) (London 2009) (New York 2010) (London 2010) (London 2011) Export Development Canada FirstService Four Seasons Fred Reichheld GE Consumer & Industrial GE Healthcare (New York 2007) (San Francisco 2009) GE Real Estate Genesis Groupe Neuf Cegetel Holcim (London 2008) (London 2011) HSBC HSBC Global Resourcing iBuzcon IBM (London 2007) (London 2009) iiNet Australia ING (London 2009) (London 2011) Optum Insight (formerly Ingenix) (New York 2010) (Miami 2011) Intuit (The Ultimate Question) (New York 2007) (San Francisco 2009) (Miami 2011) Jet Blue JDSU	Kronos Incorporated Lawson Software LEGO Company (London 2007) (Miami 2008) (London 2008) Lenovo Life Financial Group (London 2009) (London 2010) Logitech (London 2008) (San Francisco 2009) Mars Direct Maersk-Line Medtronic Diabetes Mellon Investor Services MetLife Metro Bank Misys Bank Novartis Olam O2 Orange Business Services (Paris 2008) (London 2009) (New York 2010) Orange France Paul Davis Restoration Philips (London 2007) (London 2009) (Miami 2011) (London 2011) Philips Healthcare Pitney Bowes MapInfo PPR Healthcare Staffing PricewaterhouseCoopers Progressive Companies PB-RH Conseil Rackspace Rohini Contractor Satmetrix Sage San Francisco Fire Credit Union Satrix Solutions Sony Europe Sony Style Southwest Airlines Spreadshirt Suddenlink Swiss Reinsurance Company (London 2007) (San Francisco 2009) (London 2009) Symantec (Miami 2008) (London 2008) (London 2009) (New York 2010) (London 2010) (Miami 2011) (London 2011) TD Canada Trust TeleTech The Millar Method The West Paces Hotel Group T-Mobile International Travel Counsellors (London 2008) (London 2010) Travelport tw telecom USAA (New York 2010) (San Francisco 2012) Virgin Active Virgin Media (London 2008) (London 2009) (London 2011) VeriSign Veritude Verizon Business Verizon Wireless VocaLink Weir Group PLC Western Union Wright-Patterson Credit Union World Economic Forum Zane’s Cycles (New York 2010) (Miami 2011) Zappos.com (San Francisco 2009) (San Francisco 2012)

Net Promoter.com members can download the Net Promoter Conference presentations from the case study library. Browse by industry group, or search for case studies on B2B and B2C applications, employee NPS, and NPS methodology.

Learn how companies are achieving success with Net Promoter.

Our case study library includes presentations and documents from companies using Net Promoter in a wide variety of industries. Browse by industry group, or search for case studies on B2B and B2C applications, employee NPS, and NPS methodology.

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