In the News
What are people saying about Net Promoter? Browse articles below.
Recent
- July 27, 2012 Social Pros podcast interview with Richard Owen, Social Pros Podcast
- June 14, 2012 Satmetrix® Launches SparkScore™, Satmetrix
- May 23, 2012 BIGinsight Retail Ratings Report on Women’s Clothing: Kohl’s and Macy’s Pose Challenges for Walmart; More Bad News for JC Penney?, SFGate
- May 17, 2012 Worldwide Study by Satmetrix Shows Global Business Anti-Social in a Social Media Age, PR WEB
- May 9, 2012 2012 European Net Promoter Conference approaches as iconic brands prepare to share best practices for delivering an excellent customer experience, IT News Online
- April 17, 2012 New Research Shows Businesses may be Missing Out on the Business Benefits of Customer Loyalty, SFGate
- March 23, 2012 The economics of loyalty, Insights Loyalty
- March 19, 2012 Good Profits and Growth How Net Promoter Helps Companies Thrive in a Customer-Driven World, The European Business Review
- March 14, 2012 USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter Benchmark Study, Satmetrix
- February 19, 2012 Interview with Satmetrix CEO, Richard Owen: Integrating social media into Net Promoter Score, The CEO Show
- February 9, 2012 Net Promoter in Social Media Featured at Sixth Annual Satmetrix Net Promoter Conference, Satmetrix
- February 6, 2012 Why Companies Need to Rethink Their Motivational Strategies, CRM
- February 3, 2012 Net Promoter Creator to Release Social Media Measurement Tool, CRM
- February 2, 2012 Net Promoter News: Subaru drives most recommendation
- Jan 25, 2012 Measuring Happiness, Forbes
- Jan 21, 2012 Shoppers rate Asda as most trusted supermarket in UK, The Grocer
- Jan 09, 2012 Ace Out-of-the-Ordinary Interactions to Win Loyal Customers, American Banker
- Jan 03, 2012 Kerastase “most advocated” brand in the UK Industry, MarketingWeek
- Dec 19, 2011 Kicking The Addiction to Managerial Heroin: The New Bottom Line Of Business, Forbes
- Dec 08, 2011 Satmetrix Delivers Best-in-Class Customer Experience Management Software Within Reach of Every Business with NPS Go, Satmetrix
- Dec 02, 2011 Rackspace’s plan to beat Amazon: “Fanatical support”, CNNMoney
- Oct 26, 2011 Can Banks Delight Customers?, Forbes
- Oct 25, 2011 Profiting from the Golden Rule, HBR Blog
- Oct 13, 2011 Customer Loyalty Solution for the Franchise Industry, Satmetrix
- Jul 18, 2011 NPS Introduction: A Measure of Customer Success, Alco Consultores
- Jul 18, 2011 CRM: How to Identify Metrics, MyCustomer.com
- Jul 18, 2011 Want to Raise Your NPS?, Forrester
- Jul 18, 2011 NPS Introduction: A Measure of Customer Success, Alco Consultores
- Jul 18, 2011 Readers’ Choice Awards 2011 – NPS, PCMag.com
- Jul 07, 2011 Seven Ratios to Track in Your Business , Globe and Mail
- Jun 23, 2011 Newport Beach, California-based Audiologist Reports High Satisfaction Survey Results for Patients With Hearing Loss Who Use the 100 Percent Invisible Lyric Hearing Device , Newport-Mesa Audiology, Balance,and Ear Institute
- Jun 15, 2011 CHEP Expert To Address Customer Loyalty Conference , Businesswire.com
- May 27, 2011 Where do trust and choice fit into the customer experience mix?, MyCustomer.com
- May 19, 2011 How Healthy Is Your Brand? , AdAge
- May 19, 2011 Tesco Mobile edges out O2 in Net Promoter Score survey, Marketing Magazine
- May 12, 2011 Crazy about customers and dogs, the bank that wants your love, London Evening Standard
- May 10, 2011 How Philips Uses Net Promoter Scores to Understand Customers, HBR Blog
- Apr 07, 2011 Trust & Choice: Essential Customer Experience Ingredients, Customer Experience Optimization Blog
- Mar 23, 2011 One-In-Five U.S. Consumers Say Bad Customer Experience Leads Them to Switch, According to Satmetrix Study
- Mar 16, 2011 Measuring Customer Delight in Real Time: Social Media, Forbes
- Feb 17, 2011 USAA, JetBlue Airways, Symantec, Trader Joe’s, Vanguard & Amazon.com Among the Highest in Customer Loyalty in Satmetrix 2011 Net Promoter Benchmarks
- Feb 09, 2011 The ONE thing you need to know about Net Promoter, Customer Think
- Feb 08, 2011 Customer Centric Service Design, MyCustomer.com
- Feb 08, 2011 Hey, Facebook, It’s Time For The LOVE Button, Marketing Daily
- Jan 24, 2011 Building a Customer Centric Culture for Significant Business Results, blog talk radio
- Jan 18, 2011 Intuit’s Culture of Customer-Driven Innovation, Q&A with Roy Rosin, Intuit
- Jan 02, 2011 It’s all in the numbers, what’s yours?, blog by Chris Zane
Archive
- Nov 19, 2010 Focus on the Base (and Basics), TMCnet
- Nov 17, 2010 How Net Promoter Score Can Boost Employee and Customer Engagement, Customer Engagement Magazine, UK
- Nov 16, 2010 Staying Ahead of the Curve, QualityWorld
- Nov 10, 2010 Satmetrix Helps TW Telecom Convert Customer Feedback into Profits, TMCnet.com
- Nov 08, 2010 Together we are building a stronger Citi for you, Citi Social Media Blog
- Nov 02, 2010 The Plus Group, Inc. Makes Inavero’s 2010 Best of Staffing(TM) List, Forbes.com
- Oct 29, 2010 Citigroup’s Medina-Mora Says Grumblers Abate After Customer-Service Push, Bloomberg
- Oct 27, 2010 The tide is rising, smh.com.au
- Oct 19, 2010 Six Areas Where B2B Marketers Should Up Their Game, Futurelab blog
- Oct 07, 2010 If VOC and NPS Work, What’s the Hold Up?, MLC WIDE ANGLE
- Oct 07, 2010 Customer strategy: How to cure ‘hole in my bucket’ syndrome, MyCustomer.com
- Sep 23, 2010 PrideStaff Named to Inavero’s ‘Best of Staffing(TM)’Candidate List, Forbes.com
- Sep 20, 2010 2010 1to1 Customer Champions, 1to1 media
- Sep 14, 2010 Obstacles To Customer Experience Success, Customer Experience Matters Blog
- Sep 01, 2010 Is Your Company As Customer-Focused As You Think?, Creating a culture of customer advocacy blog
- Aug 23, 2010 How LEGO does Customer Experience, Customer Think Blog
- Aug 17, 2010 Think Like a CIO: Use Technology to Improve Brand Loyalty, Chief Marketer
- Aug 09, 2010 Building IT’s Internal Reputation through Relationship Management, Insurance & Technology
- Aug 09, 2010 Is “Would you recommend?” the Ultimate Question?, Barbara Burke blog
- Aug 09, 2010 Subaru wins customer loyalty race, PRLog
- Jul 01, 2010 Engaged Marketing Releases 2010 Annual Net Promoter Benchmarks for Customer Loyalty, Engaged Marketing
- Jun 18, 2010 O2 Earns Highest Customer Loyalty Ranking Among UK Mobile Phone Operators, O2
- Jun 18, 2010 First Direct Earns Highest Customer Loyalty Ranking among UK banking sector , first direct
- Jun 18, 2010 Satmetrix launches European benchmark study, ICM
- Jun 18, 2010 Sky, Virgin Among Most Recommended Brands, DigitalSpy
- Jun 18, 2010 British consumers recommend First Direct, Sony, Saga, 02 and Apple, Marketing Magazine
- Jun 18, 2010 First Direct, Sony, Saga, O2 and Apple, Among the Most Recommended Brands
- Jun 04, 2010 Advertising should not be used to drive choice, claims study, MarketingWeek
- May 24, 2010 Loyalty Economics: Part I, Member Loyalty Group blog
- May 24, 2010 Survey Shows Strong Customer Experience Ambitions , Customer Experience Matters blog
- May 23, 2010 Managing IT to Win in the Recovery, BusinessWeek
- May 20, 2010 Hoffman’s Hot Seat: Leveraging Net Promoter to Improve the Customer Experience, 1to1 Media
- May 18, 2010 Net Promoter Score – 80!!!, Graham Weston blog
- May 17, 2010 The new customer lifetime value: From individual to social value, MyCustomer.com
- May 15, 2010 A Tale of Bad Profits, blog
- Apr 26, 2010 Vines BMW customer loyalty up 66%, Easier Cars
- Apr 19, 2010 The Successful Near $0 External Marketing Budget, Credit Unions.com
- Apr 01, 2010 The Dangers of Tying Compensation to Customer Feedback , by Rob Markey
- Apr 14, 2010 Satmetrix CEO Richard Owen and host Becky Carroll discuss Net Promoter, customer experience, and the Voice of the Customer , Customer Rock Radio
- Apr 14, 2010 Expert’s Corner: Delivering Voice of the Customer, Customers Rock! Blog
- Apr 08, 2010 A correlation between recommendability and revenue?, Church of the Customer Blog
- Mar 19, 2010 eBay’s customer experience improved in 2009, Internet Retailer
- Mar 19, 2010 2010 Net Promoter Benchmarks Released, WOMMA Word
- Mar 18, 2010 Health, Life Insurers Trail in Customer Experience, Insurance Networking News
- Mar 18, 2010 Well-known Airlines, Retailers, Tech Lead Satmetrix’s 2010 Net Promoter Benchmarks, TMCnet
- Mar 17, 2010 A New NPS Report Shows Winners, and Losers, in Customer Experience, 1to1 Media
- Mar 12, 2010 Innovating with Customers Online: Intuit’s Inner Circle Community, Q&A with Intuit
- Feb 09, 2010 Extreme Loyalty Requires Extreme Commitment, CRM.com
- Feb 10, 2010 How to Exceed What Customers Want, CRM.com
- Jan 12, 2010 Creating a ‘Collision’ between Retail Customer Service and Health Care at Concentra
- Dec 08, 2009 No Substitute for Experience, CRM.com
- Dec 08, 2009 Knowing the Fingerprint of Your Most Strategic Clients, Q&A with Ingenix
- Dec 08, 2009 Closing the Customer Feedback Loop, HBR
- Oct 28, 2009 Hints and Tips from an Award-Winning Call Centre,callcentre helper.com
- Oct 20, 2009 Can You Hear the Social Media Conversation?, CRM.com
- Sep 16, 2009 Keeping Expats Happy, Healthy and Loyal, Q&A with Bupa International
- Sep 02, 2009 Retailers encouraged to look at loyalty metrics to understand…,SC Magazine UK
- Sep 02, 2009 Travel Counsellors Works with Customer Service Guru to Spread the Word on Customer Loyalty, Travel Blackboard
- Aug 31, 2009 Research and Markets: Giving Customer Voice More Volume, Ad-Hoc News
- Aug 20, 2009 Satmetrix’ View: Customer Loyalty Trumps “Satisfaction”, Stan DeVaughn’s Blog
- Jul 27, 2009 Net Promoter Score Versus The Customer Experience, Wim Rampen’s blog
- Jul 21, 2009 Net Promoter Score – Measuring Head AND Heart, by Keith Chapin
- Jul 13, 2009 What Employees Have to Say?, by Crispin Manners
- Jul, 13, 2009 What’s Your Brand’s Social Score?, AdvertisingAge
- Jul 01, 2009 Member Loyalty Group Releases First Net Promoter Score Credit Union Benchmark Report, MarketWire
- Jun 24, 2009 Experian Honored With Voice Of The Customer Award, Earth Times
- Jun 09, 2009 Reducing costs by gaining loyalty: Net Promoter Conference, London, Improvement and Innovation.com
- Jun 08, 2009 NPS Certification Experiences the Airlines – Southwest Style, by John Abraham
- May 17, 2009 Carphone Warehouse ends commission system to improve ‘car salesman’ image, guardian.co.uk
- May 13, 2009 2008 B2B Cross-Cultural Net Promoter Benchmark Reports for the EMEA Region, sourcewire
- Apr 02, 2009 The Net Promoter Score and the value of Promoters, FUTURELAB
- Mar 31, 2009 Apple Has Highest Net Promoter Score, ibranz Branding
- Mar 30, 2009 Satmetrix Releases 2009 Annual Net Promoter Benchmark Reports
- Mar 27, 2009 Generating Growth in a Contracting Economy, UQ News Online
- Mar 25, 2009 Travel Counsellors’ customer service levels among world best, Travel Blackboard
- Mar 23, 2009 Don’t Let Layoffs Ruin Customer Service, Harvard Business
- Mar 12, 2009 Poor Customer Service Drains Brand Equity , Marketing Daily
- Feb 20, 2009 The Employee Free Choice Act. Are you ready? by Bernard Rosauer
- Feb 09, 2009 Sage Creates and Maintains Extraordinary Customer Experience Using Net Promoter Concept, Marketwire
- Jan 29, 2009 The 5 Levels of Customer Experience Maturity , CRM.com
- Jan 29, 2009 My Closing Thoughts On Net Promoter , Experiencematters.com
- Jan 28, 2009 Take a New Look at the Ultimate Question, 1to1 media
- Jan 27, 2009 Chatting with Attandees at the Net Promoter Conference, Jaffe Juice
- Dec 12, 2008 Pay your customer debts on time! by James Young,
- Dec 10, 2008 The gift of more retiree referrals, InvestmentNews
- Dec 05, 2008 Net Promoter ‘not in competition with MR’, Research Magazine
- Nov 24, 2008 Bad Decisions Can Linger, CRM Buyer
- Nov 17, 2008 In Pursuit of Delight, by Natalia Preiss – GE Healthcare
- Nov 14, 2008 When Will We Ever Learn?, 1to1 Media
- Oct 15, 2008 Customer Yoga, by Jeanne Bliss – CustomerBLISS
- Jun 24, 2008 Charles Schwab President Talks about Client-first Strategy (VIDEO), Wall Sreet & Technology
- Jun 06, 2008 Ultimately, What Is the Question?, 1to1 media
- May 27, 2008 Get Customers to Sell for You, Fortune Small Business
- May 27, 2008 Raising the Sales Stakes: 4 Success Stories, CNN Money.com
- May 05, 2008 Future-Proof Your Customer Strategy, DestinationCRM.com
- Jan 29, 2008 Behind the Scenes at Net Promoter Miami, InfoWorld