White Papers & Reports
Learn more about best practices for implementing a Net Promoter program, from the developers of Net Promoter.
Use the links below to download white papers and reports related to Net Promoter from the Satmetrix website. Please note that brief registration is required for download.
Net Promoter
- Technology and your Net Promoter Program
- Net Promoter Community Research: Assessing the Progress of Customer Loyalty Programs
- Improving Your Net Promoter Scores Through Strategic Account Management
- Neutralizing Cultural Response Bias on Customer Loyalty Surveys
- Net Promoter: The Power Behind a Single Number
Word of Mouth
- Net Promoter Drives Word of Mouth across Industries
- Net Promoter Economics: Exploring the Relationship Between
- Net Promoter and Word of Mouth in the Wireless Industry
- Net Promoter Economics: Exploring the Relationship Between
- Net Promoter and Word of Mouth in the Credit Card Industry
- Net Promoter Economics: Exploring the Relationship Between
- Net Promoter and Word of Mouth in the Computer Hardware Industry
Customer Experience
- Customer Experience Management Best Practices
- Adding Customer Centricity to your CRM Initiative with CEM
Methodology Best Practices
Service and Support
- Is your company a Service Oriented Enterprise?
- Can Support Organizations Drive Profitable Growth?
- Delivering More Value with Support Services
Industry Research