Reaching the Next Level of Customer Experience Leadership


NPS Methods with a Practical Bent

Net Promoter Score®, or NPS®, still reigns as the only leading indicator of business growth in the customer experience world. So what’s the best way to build a customer experience program around NPS? Or ebook shows you.

The Latest from the NPS Leader

NICE Satmetrix co-developed Net Promoter back in the day, and dow we bring you its next evolution. We offer the most cutting edge methodology for implementing Net Promoter. Learn about the four core themes:

  • A focus on the customer journey in your measurement framework
  • Engaging employees in customer experience with actionable insights
  • Following up based on “smart loops” for deeper understanding
  • Focusing on the needs of your organization when delivering information