Share Your Customer Experiences
Share Your Customer Experiences
Our goal is to help companies recognize and break their addiction to bad profits by providing a central repository for all credible praise and complaints. (Note that bad profits are the result of systematic corporate policies — not simply individual employee errors.) When posting, please aim to be as balanced as possible. If you have a bad profit story to post, perhaps you can suggest how the company can turn it into a good profit story.
Submit a Good Profit Story
Good profits are earned with customers' enthusiastic cooperation. A company earns good profits when it so delights customers that they not only come back for more, but also refer friends and colleagues.
Post a good profit story.
Submit a Bad Profit Story
Bad profits are earned at the customer's expense. Whenever a customer feels misled, mistreated, ignored, coerced or disrespected, then any profits resulting from that customer are bad.
Post a bad profit story.
