Benchmarks

How does your company’s Net Promoter Score compare to others in your industry? How well do best-in-class organizations score?




Benchmarking your NPS® gives you a better understanding of how strong your score is, and provides a valuable yardstick against which you can continuously measure your performance. Companies with scores higher than their competitive set tend to grow faster. Satmetrix delivers this market intelligence through its NPS benchmarks, which allow you to compare your score in a variety of countries and industries.

The Satmetrix Net Promoter benchmarks include expanded information delivered through a reporting website, hosted on the Satmetrix Xperience® application. Users have access to NPS ratings, key drivers, consumer comments, and data segmentation by demographics and purchase behaviors. These benchmarks cover more than 300 major brands of consumer products and services in 8 industry sectors against a panel of 33,000+ consumers.