Seeking Speakers for Next London Conference
If your company has implemented Net Promoter, and
you are interested in speaking at the next Net
Promoter Conference taking place in London in April
2008, submit your abstract as soon as
possible. Selections will be based on the insights of
your description, as well as how others can apply your
experience using Net Promoter in their organizations.
Submit your abstract today
Customer Loyalty Blogs by Satmetrix
Newsletter Managed by
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Greetings,
Read on for the latest Net Promoter news of events,
blogs, discussions, and job posts. Please
contact us with any questions or
comments.
Sincerely,
The Net Promoter Team
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New Sessions Added for Miami Conference
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The Miami Net Promoter conference is just around the
corner. We are excited to have two new sessions for
the agenda. Net Promoter blogger Jeanne Bliss
(below) will interview Cyndie
Beckwith and Jonathan Farer from AAA
about their
experience launching Net Promoter with insurance
policyholders, and Deborah Carlisle of Four
Seasons
Hotels and Resorts will share their
experience
nurturing customers by living the Golden Rule. These
new speakers join our stellar line-up of loyalty experts
from Aon, eBay, Symantec, Microsoft, GE, H&R Block,
LEGO, A&E Networks, and many more.
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John Abraham Discusses NPS Certification
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The first Net Promoter certification "master class,"
taking place January 21-23, 2008 in Miami, is filling
rapidly, but it's not too late to join. Get the full
scoop on certification in this webinar recording by
John Abraham, Satmetrix's General
Manager of Net Promoter Programs.
Listen to the
certification overview.
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Ten Actions for Marketing Hope
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A big part of the work to transform your company into
one that customers love is marketing hope internally,
and to your customers. We ask and we ask and we
ask customers to give us feedback. "Help us
improve," is our mantra... yet customers don't hear
back when we've heeded their words and what we've
done about it. Asking the Net Promoter question is a
shift - but for customers - it's just another survey -
until you market back.
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Join the Discussions
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Ask questions, provide responses, get answers at
the "Who Is Using Net Promoter?" discussion forum.
(Note: viewing posts requires brief registration.)
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Post a Job or Resume to Loyalty Job Board
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Check out the latest job listings, including
numerous
Net Promoter-specific listings from Philips
International. Click below to learn more about
posting
jobs or anonymous resumes:
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