Can't Make It to the Conference?
Then check out the Conference blog for
real-time updates on Jan. 31 & Feb. 1 from Deb
Eastman, Andy Sernovitz, and John Williams (pictured
above) - who are already blogging!
Join the pre-Conference blogs now
Net Promoter Conference Blog Posts
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Greetings,
This newsletter brings plenty of opportunities to
engage in the Net Promoter Community.
1) Join the Net
Promoter Conference blog, which is already in
motion, for real-time updates (left).
2) Participate in an assessment of customer loyalty
program best practices (below).
3) Read Scott Smith's latest blog -
NPS: Common Sense Metric or Sacred Truth? -
to find out.
4) See how you can help or get helped at the Net
Promoter
discussion forums (below).
Sincerely,
The Net Promoter Team
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Participate in an Assessment of Loyalty Program Best Practices
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You're invited to participate in an assessment of
customer loyalty program best practices. Individual
responses won't be published or
distributed and will only be used in aggregate. For
participating, you'll receive a brief
summary of results.
To participate, update
your "interest categories" by going to the link below
and submit your email address; you will receive an
email with a link to update your interest categories;
check "Participate
in periodic NPS Surveys." We will send you a survey
within two weeks.
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Seeking Input from Practitioners
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Calling all Net Promoter practitioners. We have
numerous questions awaiting your experience-based
input. Note: viewing full
posts requires brief registration
process.
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News & Events: Net Promoter Conference in London
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Planning is now underway for the next Net Promoter
Conference, to be held in London. If you would like to
receive information about the London conference,
make sure you update your newsletter "interest
categories" to include "Receive Net Promoter
Conference Updates - London." Follow same
instructions noted above.
Forward March:
Where We're Headed in 2007 and Beyond,
Multichannel Merchant
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