"The True Source of Corporate Reputation and Profitable Growth" by Fred Reichheld
Fred Reichheld's blog is based on a Summer 2006
email exchange with his son, Chris, a young
professional in NYC.
Hi Dad - Could you remind me of the name of the
bank you mentioned on the phone a few months
ago...
Continue reading
Upcoming Events & Webinar Archives
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Dear Amy,
There's lots in store in this month's
newsletter.
1) How mature is your Net Promoter discipline?
Scott Smith maps the stages of an
implementation in Attaining
Enlightenment in 5 Easy Steps.
2) NPS vs. CSI? Kevin Otsuka sheds
light on Net Promoter Score and Customer
Satisfaction Index - how they differ
and where they intersect.
3) In their Winning article, Fred
Reichheld and Rob Markey talk about Why Customer
Satisfaction Makes All the Difference.
4) The inaugural Net Promoter Conference is
scheduled for the end of Jan. in NYC with
10 confirmed speakers. A London conference
follows in Spring. If you've yet to do so,
let us know your interest in attending.
Registration begins in Sept.
5) Learn how FileNet is increasing customer
loyalty and growth, incorporating Net Promoter. Join
Suhail Khan, Director, Customer Loyalty Programs at
FileNet at this webinar on
Sept. 12
at 8 AM (PDT).
We welcome your input. Please contact us.
Sincerely,
The Net Promoter Team
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Seeking Your Input
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Net Promoter is seeking input from the community on
a variety of topics (see below). If interested in
participating, kindly update your "interest categories"
by going to the
newsletter sign-up link, then entering and
submitting your email. You will receive an instant
email
that contains an "Update your Profile" link. Check one
or all of "Your Interests," which will include the
following:
- Participate in periodic NPS Surveys
- Receive Net Promoter Conference Updates
- Provide input on Training and Certification
- Provide input on Working Groups and
Standards
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Discussion Forum Topics
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Provide answers to the posts below or post
your own to the discussion forum – here is
how.
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