Official Net Promoter Conference: NYC - Jan. 31 & Feb. 1, 2007
Sponsored by the co-developers of Net Promoter,
this intensive 1-½ day conference features a stellar
line-up of loyalty experts and industry practitioners.
Hear speakers from Harvard Business School, Bain &
Company, Satmetrix, and Fortune 500 companies
who are using Net Promoter to transform their
business.
We encourage you to take
advantage of the attractive early bird price by Nov.
30.
View conference information
Recent Articles
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Greetings,
If you are looking for new ways to
leverage your current customer base for future
growth or have a vested interest in customer
loyalty:
1) Join the official Net Promoter
Conference in New York, Jan. 31 & Feb. 1,
2007, sponsored by the co-developers of Net
Promoter. Read
more about the event and the confirmed speakers to date.
2) Watch Rob Markey, head of Bain's
Customer Strategy Practice in this
Consulting
Magazine video covering Net Promoter and how
it's being applied to increase customer loyalty and
drive organic, profitable growth.
3) Learn how to enlist account managers to
drive your loyalty program as mapped out in the latest blog by Scott
Smith of Satmetrix.
4) Start sharing ideas, best practices,
and strategies now on the active Net Promoter discussion
forums (below).
Indeed, contact us with any comments or
questions.
Sincerely,
The Net Promoter Team
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What You Will Learn at the Conference
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This conference is exclusively
for companies implementing or considering Net
Promoter in their business. Conference participants
will share ideas, best practices, strategies, and
research on how to:
- Measure Net Promoter across all customer
segments
- Deliver meaningful customer feedback to
employees who can take action
- Transform business processes to improve
customer experience
- Communicate the impact of Net Promoter to
employees, customers, and external stakeholders
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Jump into the Discussion Forum
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Have a question, have an answer, or want to see
what's going on? Jump in. Here is how.
Note:
viewing full posts requires brief registration
process.
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Word of Mouth Marketing Association Invite
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WOMMA is offering the Net Promoter community a
$75 discount to their upcoming
Summit, where you
will learn to use viral, buzz, blogs, word of mouth,
evangelism, grassroots, social media, and other
customer-centered marketing
strategies. Past speakers have included Fred
Reichheld (listen to the podcast).
Use the
code "guestofnetpromoter."
Speaking of Fred, he's been helping with the
launch of the French translation of
The Ultimate Question in Paris, attending the
World Knowledge Forum in Korea (book was released
in Korean earlier this month), and visiting Tokyo for
the
Japanese release. He'll be back
blogging in next month's newsletter.
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