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SEPTEMBER 2006 "NPS Does Not Work!"
The Ultimate Net Promoter Newsletter
In This Issue
 
NPS Does Not Work!

For a while now, a few anonymous bloggers have been claiming that NPS does not work. One such critic went public with his objections during the Q&A following a recent speech of mine. This was a giant step forward because it opened up the possibility for dialogue and learning.

So what is the argument? My critic claimed that... (continue reading Fred Reichheld)

Good and Bad Profit Stories: Read One, Write One



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Greetings,

Read on for the latest Net Promoter (NP) blogs:

1) "NPS Does Not Work!" Did you read right? Read Fred Reichheld's latest blog (left) to find out.

2) Move Your NPS ("Up" Preferred!). Collecting NP data is just the start. In Scott Smith's blog, he discusses the proactive organizational changes needed.

3) Lead "Listening Labs" - and unpack core drivers and barriers. Learn how in Dr. Paul Marsden's latest blog.

Scroll down for the latest discussion forum topics, good and bad profit stories, and Net Promoter Conference updates.

Indeed, contact us with any comments or questions.

Sincerely,
The Net Promoter Team


Net Promoter Conference: Jan. 31 & Feb. 1
Millenium Hotel

Mark your calendars - the inaugural Net Promoter Conference is set for Jan. 31 & Feb. 1 at the Millennium Broadway Hotel in New York.

Registration will commence shortly. We'll also post a call-for-speakers. For those who have already submitted, we will follow up in the coming weeks. If you've yet to do so...


The Latest Discussion Forum Topics
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Provide answers to recent posts, review interesting posts of late, or post your own to the discussion forum – here is how. Note: viewing full posts requires brief registration process.

Recent Articles & Upcoming Events
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