Net Promoter Benchmarking
Benchmarking your performance is the second most fundamental aspect of Net Promoter success. To understand your Net Promoter Score, you must compare that score within your industry and against direct and indirect competitors. Companies with scores higher than their competitive set grow faster and are more successful.
Based on our deep experience and leadership, Satmetrix offers many ways to further your benchmarking activities.
See the stars.
Satmetrix makes this effort simple with the most comprehensive and reliable set of Net Promoter Benchmarks available. Every year, we publish performance across diverse B2C and B2B industries in North America and Europe, identifying leaders – and laggards – so that you have a strong and up-to-date basis for comparison.
We’ve produced more than 150 benchmarking reports over 7 years, which assures you can see which companies and industries have developed Net Promoter success over time. No one else offers the depth and breadth of Net Promoter data we do. Objective data matters, and gives you the standard to measure your performance.
The following examples of current NPS star performers are taken from the latest Satmetrix Net Promoter industry benchmark reports.
Get to the head of the class.
Want to go wider and deeper? Real financial success from Net Promoter comes from understanding and applying learning from the the leaders – and laggards. Get to the head of the pack in your competitive set with the help of our consulting experts. They will organize and lead you through a customized, comprehensive Net Promoter benchmark analysis. Drawing from our experience and vast wealth of current and historical benchmark data, our domain experts compare your performance against industry competitors, other businesses in your region, and best-in-class Net Promoter performers across industries.
We leverage this benchmark analysis and deep domain experience so you can set appropriate and achievable goals for your teams based on Net Promoter measurement and practice.
Dare to compare! Learn what you’re doing right, where you can improve, and then drive your program to new heights.
Check out your social standing.
Experience SparkScore right now (for free!) on Spark-Score.com. And it’s coming soon as part of Satmetrix Net Promoter in the Cloud. Spark-Score.com offers benchmarking by industry, putting a SparkScore in context both against the average of the selected industry as well as against the best and worst performer in that industry.
Seeing how other companies and industries are operating in social media can provide great insights to your own social customer experience, and that you can move to improve.
Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer?
Click here, let’s start a conversation.