Smart Loops


Smart Loops






Course Objectives

In Course 4, “Smart Loops,” we help you to take your organization beyond measurement and analysis and provide you with the tools and framework you need to drive action. From closing the loop with your customers to closing the loop with employees, from the processes which define best practice to the strategies which allow them to take root in your organization, in this unit you learn how to maximize opportunities for customer-centric growth by engaging all levels of your organization in a coordinated plan for action.
Lessons in this course will empower you to:

  • Drive action across the business
  • Design smart and effective closed loop processes
  • Understand best practices for social media closed loop
  • Define strategies to activate promoters
  • Create a governance model for success