In-Person Training Drives Your Expertise In Customer Success

March 15-18 in London: Become 1 of 5000+ Certified Associates Worldwide


© 2015 NICE Satmetrix Systems, Inc., San Diego In-Person Certification


How Certification Is Different In-person

Join fellow customer experience professionals at our two-and-a-half-day course, on March 15-17; you will become immersed in the details of world-class customer experience management. Whether your Net Promoter program is just taking off or in need of tune-up, you’ll benefit from lively discussion and detailed, practical guidance based on more than 15 years of best practices and thought leadership. You will:

  • Learn how to structure an effective Net Promoter program
  • Exchange ideas and lessons learned with peers and thought leaders
  • Tackle pressing challenges with expert guidance
  • Drive competitive advantage for your company
  • Distinguish yourself as an expert in the field


Net Promoter Academy
Hurry, Limited Seats Available
PREMIUM MEMBERS: Log in for the best pricing!


Net Promoter Economics

Stay on to extend your learning – or come back to see us if you’ve already taken your Net Promoter certification training. Our Net Promoter Economics course, on March 18, teaches you to make a bulletproof case for the bottom-line impact of customer loyalty. Led by experienced NICE Satmetrix consultants and working side-by-side with other knowledgeable CX practitioners, you will:

  • Learn to build an economic model for Net Promoter
  • Create a business case for customer centric investments
  • Acquire a revenue impact simulator for your business