Map Your Customer Journey

Looking to grow? Become more profitable? Begin with your customers: Know every step of the journey they take through your business. Our customer experience software provides an end-to-end view of their journey across key touch points, so you can confidently make important business decisions and increase lifetime value.

• Discover root causes of delight and disappointment
• Keep tabs on your most valuable customers
• Improve customer satisfaction, loyalty and word of mouth

Customer Insight Right Out of the Box

NICE Satmetrix NPX delivers instant and ongoing customer journey insights in easy to use, real-time dashboards and charts. Start with built-in, best-practice templates engineered to collect actionable customer experience data and structure your view of the customer journey. Then reveal fresh insights when you easily combine multiple feedback channels into a unified presentation of the customer experience. Include relationship survey data side by side with data from transactional surveys and other sources, and use detailed drill-down capabilities to explore in depth. Configure the information to perfectly suit the way you work, and turn your new insights into decisions that drive profit and growth.