Executive Presentation Survival Guide

Crafting Effective CEM Presentations for Executives


The Essentials of Presenting “Up”

You have customer experience data in hand and formed your conclusions. Now you’re ready to make change. But if your executives don’t buy in to your findings, you risk stalled progress and ongoing frustration. View this presentation to learn how to

  • Craft a compelling narrative
  • Use data that packs a punch
  • Be prepared with audience-appropriate responses to questions


The Same Skills Engage Employees

The same skills that work for executives also help boost employee engagement with CEM. Share results efficiently. Provide information that is role-based. Use visuals and dashboards to tell your story.