Meet Brian Curry
Chief Operating Officer, NICE Satmetrix
Quick Tips in Our Interview with Recruiter Kelly Kay
Uniting the Enterprise Through Technology
When you hear the words “customer experience,” do you immediately think of transformative technological change? You should, because CX is undergoing a revolutionary, tech-driven shift, and it’s poised to unite the enterprise.
In this session, Brian will show you the transformative elements of a customer experience technology solution. See how the latest features of NICE Satmetrix NPX give you the power to:
- Unearth the drivers of customer delight,
- Inspire, inform, and unite your organization, and
- drive change that drives profit.
Strike Up a Conversation
When you meet Brian in person, strike up a conversation! Here are a few insights to get you going:
Four-word advice for CX success: Measure and manage constantly.
Debunk that myth! Customer experience is a function our our support and account organizations. Actually customer experience should be the fundamental concern underlying everyone’s role in the company, whatever their department.
Admirable CX practice: Building programs anchored on the idea of the customer journey.
Know this about your CX career: As active participants in this profound wave of change you should understand that you’re working at a special moment in time that will change business practices and strategy forever.
Top tip for raising the profile of CX: Deliver insight to users constantly.
Unexpectedly valuable job experience? I started my career as a user experience designer, so CX is a pretty natural evolution involving applying design-thinking principles to a broader context.
Common CX career mistake: Being over-focused on recovering customers who have had troubled or bad experiences when, in fact, that should be only a small part of the overall CEM program.
Talk to me about: Baseball. I’m a life-long fan and follow the SF Giants with a passion.
Hidden talent: In a pinch, I can do a little slight of hand magic.
In my spare time: I enjoy playing acoustic guitar, indulging my Netflix addiction, reading non-fiction, and shuttling my children to and from various locations.