Client Experience Journey: Past, Present, Future
Scott Smith Shares RagingWire’s Roadmap Building Process
Scott Smith
Senior Manager of Client Services, RagingWire
Senior Manager of Client Services, RagingWire
When: On-demand | Duration: About 1 hour
Looking into the past, present, and future of RagingWire Data Center’s customer centric efforts, Scott Smith, Senior Manager of Client Services, provides insights on how organizations can initiate, sustain, and redesign successful CX programs. Scott’s presentation covers topics including:
- Adopting an NPS strategy
- Moving from a metric to an operational system
- Completing cultural adoption during regional roll-outs
Scott Smith is responsible for RagingWire Data Centers’ Global Client Services that supports client implementation, ongoing account management, and client experience. He brings more than 15 years of data center experience with expertise in service delivery, project management, systems thinking, and strategic planning.