Become a CX Hero
Boost Your Organization’s Bottom Line
Customer experience has a lot of self-proclaimed fans. But even though 89% of businesses expect to compete mainly on the basis of customer experience by next year, only 5% of companies manage to exceed their customers’ expectations. Clearly, the world needs a few more CX heroes.
Learn Why and How
This infographic pulls together compelling statistics about how customers behave in today’s socially networked world, where the power of recommendations grows daily. Get some inspiration – and ammunition – to make the case for prioritizing your resources in a way that maps to your ambitions about providing a great customer experience. Find out:
- How the effect of experience exceeds the effect of product when it comes to
retention - How heavily companies spend on customer acquisition, and how much they lose to churn
- How valuable your loyal customers are, in terms of spend, recommendation, and new sales
Use this information to bolster the case for investment in terrific customer experiences, to help overcome a skeptical stance, and to inspire your team to develop their inner CX heroes.
