Learn the Secrets to Delivering Exceptional Customer Experience
Thought Leader Colin Shaw Shares the Secrets of Top Companies
When: On-demand | Duration: About an hour
In this webinar, CX expert Colin Shaw explains what the leading edge customer experience companies are currently doing to improve their customer experience. Drawing from material in his ebook “Unlocking the Hidden Customer Experience,” Colin gives examples of how organizations are moving CX to the next level.
You’ll learn:
- How companies predict customer behavior
- Methods for identifying hidden customer experience and training your employees
- Benefits of linking employee engagement and customer experience
Colin Shaw is an established leader in the field of customer experience, and is founder & CEO of the consultancy Beyond Philosophy. Colin has been recognized by LinkedIn as one of the top business influencers worldwide, and is also the author of four bestselling business books and an experienced speaker.
