WEBINAR

Standing the Test of Time

Tim Ozirsky Shares Lessons from a Mature CX Program

Tim Ozirsky
Tim Ozirsky
Sr. Manager, Customer Experience & Services Marketing, Kronos
When: On-demand  |  Duration: Less than 1 hour

 

 

Kronos takes customer feedback seriously at all points of their business. Since beginning their Net Promoter journey in 2009, Kronos has built a comprehensive enterprise framework for collecting and acting on customer feedback. In this session, you get a full end-to-end view of how to build a successful program that engages the entire organization in focusing on the customer. Tim shares how Kronos built out multiple listening posts and input channels to measure both service quality and overall loyalty, and how the company shares information to maintain
executive commitment and drive actions across the entire business.

 

View to this webinar to learn how an almost 40 year-old tech company continues to grow and prosper by focusing on their customers around the globe.

 

Tim Ozirsky is responsible for the customer experience program at Kronos Incorporated. He has 30 years of experience in Technology companies with expertise in operations, finance, product management, services and marketing.