Insightful Training Proven to Drive Customer Experience Success

Join 5000+ Certified Associates Worldwide




Built for Success

Net Promoter Academy is your portal to professional development and NPS success. Featuring real-world case studies, insightful lectures, and thought-provoking discussions, Net Promoter Academy provides members with always-on access to the industry leading content and expertise, which have made Satmetrix the clear leader in NPS training for more than a decade. Based on over fifteen years of research and practical expertise gained from working with companies around the globe, Net Promoter Academy reflects our commitment to ensuring that professionals charged with the responsibility of charting a course toward NPS success are enabled to achieve it – online, at any time, and from wherever internet access can take you.
Whether you just starting out on your Net Promoter journey and want to set yourself up for success from the start or are a seasoned customer experience professional who wants to take your program to the next level, Net Promoter Academy gives you access to a selection of courses and options designed to meet your needs.

Get Certified

For customer experience professionals wishing to gain a competitive edge, Net Promoter Academy provides a pathway to growth. Capitalize on the explosion in demand for qualified customer experience professionals in today’s marketplace and differentiate yourself from the competition by earning the title of Satmetrix Certified Net Promoter Associate, the credential recognized by companies around the globe as the hallmark of NPS professional competency.

  • Distinguish yourself in the market with the leading NPS credential in the world
  • Advance your professional development with the latest in best practice
  • Develop expertise to empower your organization to succeed
  • Expand your network and join a community of 5000+ CX leaders, who have already earned the title of Satmetrix Certified Net Promoter Associate


Customize Your Learning

For customer experience professionals who are already certified or who just want to deepen their skill set and keep up-to-date with the latest best practices in customer experience management, Net Promoter Academy provides the ability to do that. With lessons divided by topic and accompanied by detailed descriptions, Net Promoter Academy offers you the freedom to customize your professional development and chart a pathway for learning tailored to your unique needs.

  • Customize your journey: Select one or any combination of courses or lessons
  • Find content you want, whenever you need it: Download materials and review lessons on demand, at any time
  • Explore and learn: Click any course in our library to explore options, discover content and get the help you need to take the next step on your NPS journey


Grow With Us

To meet the growing demand for customer experience leadership, Satmetrix is deepening its investment in expanding the opportunities for professional development Net Promoter Academy offers. With new courses and content already underway, Net Promoter Academy will continue to grow to ensure that you get self-serve access to the training you want and the tools you need for NPS success now and in the future.


Training to Drive Success

Academy Courses Deliver Best Practices for Customer Experience


Net Promoter Training on Tap

The Satmetrix Academy serves up self-paced training on industry-defining Net Promoter® and customer experience best practices. Subscribe to the Academy to unlock courses and training for everyone, from front-line employees to managers to customer experience program leadership.

Learn from the Original Experts

Our Academy courses and training draw on our industry-defining, battle tested expertise. Satmetrix co-developed the Net Promoter Score®, or NPS®, which fundamentally transformed the way the business world measures customer experience. Years later, NPS is still the only proven leading indicator of business growth.
We back up our innovation with unmatched in-the-field expertise. Satmetrix has implemented more Net Promoter-driven customer experience programs than anyone else, and along the way we’ve shaped the industry-leading best practices that get bottom-line results.

Training for Tomorrow’s NPS Leaders

Courses in the Satmetrix Academy distill our battle-tested approaches into self-paced, online learning. We bring you real-world case studies, practical guidance, and research-backed best practices. And we do it in convenient, affordable training that focuses your workforce on improving the customer experience. Tap our knowledge on your time.

Part of Satmetrix Academy

Access our benchmarks online as part of Satmetrix Academy.