Insightful Training Proven to Drive Customer Experience Success
Join 5000+ Certified Associates Worldwide
Built for Success
Net Promoter Academy is your portal to professional development and NPS success. Featuring real-world case studies, insightful lectures, and thought-provoking discussions, Net Promoter Academy provides members with always-on access to the industry leading content and expertise, which have made NICE Satmetrix the clear leader in NPS training for more than a decade. Based on over fifteen years of research and practical expertise gained from working with companies around the globe, Net Promoter Academy reflects our commitment to ensuring that professionals charged with the responsibility of charting a course toward NPS success are enabled to achieve it – online, at any time, and from wherever internet access can take you.
Re-imagine Customer Experience
Thinking of the Net Promoter Masterclass as a training program doesn’t do it justice. It’s part toolkit, part alignment process and completely engaging. Get ready to unlock essentials to jump-start or refuel your program, brought to you by Richard Owen and OCX Cognition. You will master a fresh perspective on techniques to win in the transformational digital era. The “Program Leadership Toolkit” will continue to arm your team with what you need to achieve market-leading customer experience success.
Grow With Us
To meet the growing demand for customer experience leadership, NICE Satmetrix is deepening its investment in expanding the opportunities for professional development Net Promoter Academy offers. With new courses and content already underway, Net Promoter Academy will continue to grow to ensure that you get self-serve access to the training you want and the tools you need for NPS success now and in the future.
Training to Drive Success
Academy Courses Deliver Best Practices for Customer Experience
Practical Guidance from the Experts
Become an expert on building, refining, and managing a world-class customer experience program by learning from the experts. We co-created Net Promoter Score, or NPS, over 15 years ago and have been helping companies deliver tangible business outcomes ever since.
Battle-Tested Best Practices
Tired of training that fails to show you how? Our certification and training courses feature real-world case studies that demonstrate how to approach and overcome your most pressing challenges.
Accelerate your career by learning the skills you need to run – or refine – a show-stopping customer experience program. You’ll also develop the business acumen to engage and advise your leadership team.
Part of NICE Satmetrix Academy & Research
NICE Satmetrix Academy & Research is your single source for the industry’s premier thought leadership on customer experience. As NICE Satmetrix Academy & Research subscriber, you’ll benefit from our B2C and B2B benchmarks online in the Research section. You’ll also have access to the Academy section, where you’ll find our Net Promoter Certification course and our Net Promoter Economics course. Learn all the skills you need to build or manage a world-class customer experience program, and earn the sought-after status of Net Promoter Certified Associate. Learn more about our certification and training.
Your annual subscription is $3,000 for one user. To buy for a crowd or to explore in-person training, contact us at firstname.lastname@example.org. Your subscription includes unlimited access to all current and any newly published materials for one calendar year, and it will auto-renew to ensure continued access.
For your convenience, all NICE Satmetrix Academy & Research resources are available to you online. Get immediate access by completing a simple, two-step registration process.