Welcome to Academy

Always-On Self-Paced Training


One of Many Application Resources for You

NICE provides you with many options to learn how to use your Feedback Management software application.

  • Academy provides self-paced training for your business role to give you all the expertise you need to get the most from your app.
  • In-App tours and videos can introduce you to new pages. Just click on Self Help to find key page resources to get you started on each page.
  • Online help provides a comprehensive user guide. Search it to get details on any topic, including new release updates.


Planning Your Application Learning Path

To get started, choose the product training module on the right-hand side of this page that’s right for you. Software application courses include hands-on activities and quizzes you can use to test your knowledge.

  1. Software Training for End Users. Most users will start with End User Training.
  2. Software Training for Follow-Up Owners. If you also follow up with customers after they respond to surveys take this quick course.
  3. Software Training for Program Managers. If you manage your program, take this course to become an expert and configuring your system.


Built for Success

Academy is also your portal to professional development and Customer Experience Program success. Featuring real-world case studies, insightful lectures, and thought-provoking discussions,  Academy provides members with always-on access to industry-leading content and expertise, which have made NICE Satmetrix the clear leader in NPS training for more than a decade. Based on over fifteen years of research and practical expertise gained from working with companies around the globe, Academy reflects our commitment to ensuring that professionals charged with the responsibility of charting a course toward NPS success are enabled to achieve it – online, at any time, and from wherever internet access can take you.

Re-imagine Customer Experience

Thinking of the Net Promoter Masterclass as a training program doesn’t do it justice. It’s part toolkit, part alignment process and completely engaging. Get ready to unlock essentials to jump-start or refuel your program, brought to you by Richard Owen and OCX Cognition. You will master a fresh perspective on techniques to win in the transformational digital era. The “Program Leadership Toolkit” will continue to arm your team with what you need to achieve market-leading customer experience success.


Training to Drive Success

Academy Courses Deliver Best Practices for Customer Experience


Practical Guidance from the Experts

Become an expert on building, refining, and managing a world-class customer experience program by learning from the experts. We co-created Net Promoter Score, or NPS, over 15 years ago and have been helping companies deliver tangible business outcomes ever since.


Battle-Tested Best Practices

Tired of training that fails to show you how? Our certification and training courses feature real-world case studies that demonstrate how to approach and overcome your most pressing challenges.


Career-Defining Confidence

Accelerate your career by learning the skills you need to run – or refine – a show-stopping customer experience program. You’ll also develop the business acumen to engage and advise your leadership team.


Part of NICE Satmetrix Academy & Research

NICE Satmetrix Academy & Research is your single source for the industry’s premier thought leadership on customer experience. As NICE Satmetrix Academy & Research subscriber, you’ll benefit from our B2C and B2B benchmarks online in the Research section. You’ll also have access to the Academy section, where you’ll find our Net Promoter Certification course and our Net Promoter Economics course. Learn all the skills you need to build or manage a world-class customer experience program, and earn the sought-after status of Net Promoter Certified Associate. Learn more about our certification and training.


Your annual subscription is $3,000 for one user. To buy for a crowd or to explore in-person training, contact us at Your subscription includes unlimited access to all current and any newly published materials for one calendar year, and it will auto-renew to ensure continued access.


For your convenience, all NICE Satmetrix Academy & Research resources are available to you online. Get immediate access by completing a simple, two-step registration process.