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Software to Transform Your Work

Satmetrix NPX Powers Your NPS-Driven CEM Program

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See the Journey, Engage the Team

Our complete customer experience management software, Satmetrix NPX, has you covered for every aspect of your work. Use it to collect real-time feedback, sure, but also for so much more. Analyze and report on your data (even text), share and collaborate companywide, drive follow-up actions, and get the clear-eyed knowledge you need to prioritize and plan.
 
You’ll only be successful with customer experience management when you have complete, real-time visibility into the customer journey. Use that view to engage your entire workforce in the work of improving the customer experience, and you’re on your way to growth and profit.
 

NPS-Driven for Customer Experience Success

This is software from the co-developer of the Net Promoter Score, so you know it’s got NPS at its heart. Satmetrix collaborated to create NPS when searching for a customer experience measure that predicts growth, and all these years after its 2003 debut, it’s still the best measure on which to center your CEM program.
 

Software for Every Company

Whether you’re just dipping your toes in the NPS waters or managing customer experience for a complex global organization, there’s a Satmetrix NPX plan for you.
 
For companies just starting out, NPX Now provides an easy onramp, with templates, curated reports, and simple process flows. Satmetrix software comes with our years of data-driven expertise built right in.
 
When you outgrow NPX Now, it’s easy to move up to NPX Pro and bring your team and your end users along for the ride. Or, start with Pro out of the gate. Gain industry-leading capabilities for advanced journey analytics, complete program management, and more. For multi-group or global programs, NPX Enterprise has everything you need.