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Preparing for the Customer of Tomorrow

Preparing for the Customer of Tomorrow

by Edward Bernal | May 25, 2016 | Unite Speakers

Renee Cacchillo | SafeliteGroup Watch Video View Slides Watch Video View Slides
Marrying NPS to Business Value in the New Service Profit Chain

Marrying NPS to Business Value in the New Service Profit Chain

by Edward Bernal | May 25, 2016 | Unite Speakers

Paul Orovan | Satmetrix Watch Video View Slides Watch Video View Slides
Bulletproof NPS: Auditing Your Program to Wall Street Standards

Bulletproof NPS: Auditing Your Program to Wall Street Standards

by Edward Bernal | May 25, 2016 | Unite Speakers

Arpana Luthra | Satmetrix Watch Video View Slides Watch Video View Slides
Action, Not Research: Surveys That Get the Job Done

Action, Not Research: Surveys That Get the Job Done

by Edward Bernal | May 25, 2016 | Unite Speakers

Catherine Gurney | Satmetrix UK Watch Video View Slides Watch Video View Slides
Leveraging CX Data for Customer Storytelling

Leveraging CX Data for Customer Storytelling

by Edward Bernal | May 25, 2016 | Unite Speakers

Steven Owen | First Tech Federal Credit Union Watch Video View Slides View Slides View Slides
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