Focus on the Bottom Line

Our advanced Net Promoter® Economics course builds on your existing customer experience expertise. We recommend completing the certification courses before you dive into this one.
 

Quantify and Link to Growth

In this course, you’ll gain the skills you need to clearly demonstrate the link between improvements in Net Promoter Score® and your company’s bottom line. Bolster your understanding with three case studies, and come away ready to build a framework for quantifying the impact of your work.
 

Get It in the Academy

Access the self-paced Net Promoter Economics course online in NICE Satmetrix Academy.