Training for Your Whole Workforce

If you’re serious about customer experience excellence, then get employees pulling in the same direction. Your best bet: educate and inspire every employee, at every level, with NPS® Training from NICE Satmetrix.
 

Give an Hour, Get Engagement

Our self-paced, online training ensures that all employees have a good grounding in the basics of customer experience best practices. It includes a one-hour course for everybody and another one-hour course for managers.
 
NPS Training for Everybody defines Net Promoter® (so simple, but so misunderstood) and explains its value to the company. Then employees learn how to think about the customer journey, and explore their role in improving customer experience.
 
Leaders go a little deeper in NPS Training for Managers, learning about survey follow-up best practices, trustworthy data that underlies great decisions, driving organizational change, and laying a foundation for success.