NICE Satmetrix NPX: Software for
Transforming Your Customers’ Experience
Turn actionable customer journey insight into real-time ROI

Map Your Customer Journey
Looking to grow? Become more profitable? Begin with your customers: Know every step of the journey they take through your business. Our customer experience software provides an end-to-end view of their journey across key touch points, so you can confidently make important business decisions and increase lifetime value.
- Discover root causes of delight and disappointment
- Keep tabs on your most valuable customers
- Improve customer satisfaction, loyalty and word of mouth
Customer Insight Right Out of the Box
NICE Satmetrix NPX delivers instant and ongoing customer journey insights in easy to use, real-time dashboards and charts. Start with built-in, best-practice templates engineered to collect actionable customer experience data and structure your view of the customer journey. Then reveal fresh insights when you easily combine multiple feedback channels into a unified presentation of the customer experience. Include relationship survey data side by side with data from transactional surveys and other sources, and use detailed drill-down capabilities to explore in depth. Configure the information to perfectly suit the way you work, and turn your new insights into decisions that drive profit and growth.